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Order Related - FAQs
Orders & Delivery
How can I check my order status?
Can I change my delivery address after I place an order?
Which courier will deliver my item?
Are there shipping and COD charges for my order?
Delivery was attempted but I was unavailable. What next?
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Returns & Replacements
How do I know if an item is eligible for a return?
What is the process to return a product?
When will I receive my replacement item?
What if my replacement item is out of stock now?
Do I also need to return the free gift when I return an item?
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When can I expect refund for my returned item?
When can I expect refund for my cancelled order?
What are the details I must provide for a bank NEFT transfer?
How can I cancel my order?
Why was my order cancelled?
Can I cancel part of my order?
Payments, EMIs & Wallets
Is Gift Wrap/Gift Box Available for AVI Living orders?
How can I get AVI Living coupons?
How to use AVI Living coupons?
Can I club coupon code with other payment methods?
What are the different modes of payment available?
My transaction failed but the money is deducted from my account. What should I do?
Can I combine credit card EMI payment and cash on delivery for a single order?
I opted to save card details. What details are saved?
I would like another copy of my invoice. How can I get one?
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Review & Feedback
How to review a product?
Why I am getting Review Requests?
Account Related & Alerts
I don't remember my password. I need help?
Can AVI Living use my account without my knowledge?
What should I do if I have trouble with logging in?
Alerts & Newsletters
What if I don't want to receive promotional emails?
Help Desk Software
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