Returns & Replacements

How do I know if an item is eligible for a return?
We offer a 10-day no-questions-asked return policy, i.e., you can place a return request within 10 calendar days of receiving your order, so long as the ret...
Wed, 29 Jul, 2020 at 4:23 PM
What is the process to return a product?
We offer a 10-day no-questions-asked return policy, i.e., you can place a return request within 10 calendar days of receiving your order, so long as the ret...
Wed, 29 Jul, 2020 at 4:32 PM
When will I receive my replacement item?
Once we receive your original item we will initiate replacement in 2 days. We will send you an email/SMS with the replacement details and new AWB tracking n...
Wed, 29 Jul, 2020 at 4:33 PM
What if my replacement item is out of stock now?
If the item is not available, you can choose from another same value product or we can initiate refund.
Wed, 29 Jul, 2020 at 4:34 PM
Do I also need to return the free gift when I return an item?
Yes, this will enable refund/replacement.
Wed, 29 Jul, 2020 at 4:38 PM
What if I have received a damaged product?
We are committed to ensuring that your products reach you safely and securely. However, in the rare event that you have received a damaged or incorrect prod...
Wed, 29 Jul, 2020 at 4:40 PM