Support

Orders & Delivery 6

• How can I check my order status?
• Can I change my delivery address after I place an order?
• Which courier will deliver my item?
• Are there shipping and COD charges for my order?
• Delivery was attempted but I was unavailable. What next?

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Returns & Replacements 6

• How do I know if an item is eligible for a return?
• What is the process to return a product?
• When will I receive my replacement item?
• What if my replacement item is out of stock now?
• Do I also need to return the free gift when I return an item?

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Refunds 3

• When can I expect refund for my returned item?
• When can I expect refund for my cancelled order?
• What are the details I must provide for a bank NEFT transfer?

Cancellation 3

• How can I cancel my order?
• Why was my order cancelled?
• Can I cancel part of my order?

Gifts 1

• Is Gift Wrap/Gift Box Available for AVI Living orders?

Coupons 3

• How can I get AVI Living coupons?
• How to use AVI Living coupons?
• Can I club coupon code with other payment methods?

Payments Related 7

• What are the different modes of payment available?
• My transaction failed but the money is deducted from my account. What should I do?
• Can I combine credit card EMI payment and cash on delivery for a single order?
• I opted to save card details. What details are saved?
• I would like another copy of my invoice. How can I get one?

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Reviews 2

• How to review a product?
• Why I am getting Review Requests?

Managing Account 3

• I don't remember my password. I need help?
• Can AVI Living use my account without my knowledge?
• What should I do if I have trouble with logging in?

Alerts & Newsletters 1

• What if I don't want to receive promotional emails?